Refund and Returns Policy

1. General Policy

At xevex we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or exchange in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging;
• Accompanied by the original receipt or proof of purchase;
• Free from any alterations, customizations, or signs of wear.

2.3. Non‑eligible Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products;
• Final‑sale or clearance merchandise clearly marked as such;
• Products returned after the 30‑day period.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (405) 627-6949. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely, include the original packing slip, and ship it to the address we provide. You are responsible for returning the item within the timeframe specified in the approval email.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 15 % may be applied to returns that are not a result of our error (e.g., change of mind). The fee will be deducted from the refund amount.

5. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost, subject to availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Return items in their original condition and packaging.
• Cover any additional shipping costs if the return is not due to a mistake on our part.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

For any questions not addressed here, please contact us at [email protected] or call +1 (405) 627-6949. Our mailing address is 6241 Southeast 20th Lane, Oklahoma City, Oklahoma 73196, United States.